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WellProcess - Good IT Service Management Tool
Make service management more easy

WellProcess is a cloud-based service management system that integrates event management, problem management, change management, asset management and knowledge base with lightweight, modern and easy-to-use functions to help enterprises customize each Business processes to completely change the current situation of intricate IT services, improve IT team productivity and improve end-user satisfaction.
 
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CMDB Management
  • Assets Management – Recording network device and server, software and license, end user device, internet circuit,etc.
  • Contract Management – Contrat date, contract price, associated assets
  • Correlation Analysis – analysis the impact of the failure
  • IP Address Management – Subnet assignment, occupancy analysis
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Ticket Management
  • Multi work order types – Service requst, incident, catch up with the key issues
  • Multi-channel to receive work orders – Web, Wechat, Email and mobile device
  • Work order process automation – Automatic allocation and upgrade, SLA management, associate IT assets
  • Intergrated with other systems – Wechat, Email, SMS to notify
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Service and Change Management
  • Create service menu – Service family, service items, sub-service items
  • Can set different SLA base on service’s priority
  • Manage serivce contracts – Contracts with vendor and customer
  • Change Mangement – Change associate assets, change work order,  associate service request and incident, associate sub-change
Trusted Worldwide
What Our Client Say
“After implementing WellProcess at SAS, we have reduced the time for security management by nearly 85% because everything is included in one tool now”
 
Olive, Senior Security Management Specialist 
SAS
WellProcess Partnership
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Jototech Co. is the producer of WellPorcess Products. We participate in Promotion, Demo, Proof of Concept, Depolyment, Maintenance Support in all major locations in China.